Reya Optical

At Reya Optical, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure peace of mind.

Eligibility for Returns

Items must be returned within 30 days of the purchase date
Products must be in their original condition, unused, and in their original packaging
Proof of purchase (e.g., receipt or order confirmation) is required for all returns

Refund Options

Refund

Receive a full refund to your original payment method

Store Credit

Opt for store credit to use on future purchases

Exchange

Exchange your item for another product of equal or lesser value

Non-Returnable Items

Items Not Eligible for Returns

• Opened products
• Damaged or broken items
• Custom prescription lenses

How to Initiate a Return

Return Process Steps

Contact our customer service team at [email protected] to request a return
Provide your order number and details about the item(s) you wish to return and the reason you are wanting to return
Follow the instructions provided by our team to ship your item(s) back to us

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part
We recommend using a trackable shipping method to ensure your return is received

Processing Time

Once we receive your return, please allow up to 7 business days for processing. Refunds will be issued within this timeframe, and you will be notified via email.

Contact Information

For questions about returns or to initiate a return, please contact us:

Reya Optical Customer Service

Email: [email protected]

Phone: 833-899-0238

Hours: Monday-Friday, 8:00 AM - 5:00 PM EST

Return Policy