Shipping Policy

At Reya Optical, we aim to provide a seamless and reliable shipping experience for our customers. Below are the details of our shipping policy, including processing times, delivery options, and more.

1. Order Processing

• Orders are processed within 1-2 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with your order details once your order has been placed.

2. Delivery Times

Delivery times may vary based on your location.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• The weight and size of your order.
• Your shipping destination.

Occasionally, we may offer free shipping promotions. Please check our website or subscribe to our newsletter for updates.

4. Shipping Destinations

We currently ship to:

• All 50 U.S. states.

Please note that certain products may have restrictions and cannot be shipped to specific locations.

5. Tracking Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

6. Lost or Delayed Shipments

If your order is delayed or lost in transit, please contact us at [email protected], and we will assist you in resolving the issue.

Reya Optical is not responsible for delays caused by the shipping carrier or unforeseen circumstances such as weather or natural disasters.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 4 days of delivery. We will work with you to resolve the issue by offering a replacement, refund, or store credit.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

2. Free Shipping

• Free standard shipping on all orders over $50
• Applies to US and Canadian addresses
• Automatically applied at checkout
• Does not apply to express or overnight shipping

3. Order Processing

• Orders are typically processed within 1-2 business days
• Orders placed after 2:00 PM EST may be processed the next business day
• Weekend and holiday orders are processed on the next business day
• You'll receive an order confirmation email with tracking information

4. Delivery Times

5. Shipping Addresses

• We ship to addresses in the United States and Canada
• Please ensure your shipping address is complete and accurate
• We cannot ship to P.O. boxes for prescription products
• International shipping is not currently available

6. Tracking Your Order

• You'll receive a tracking number via email once your order ships
• Track your package through our website or the carrier's website
• Delivery updates are sent via email
• Contact us if you need help tracking your order

7. Prescription Products

8. Delivery Issues

Common Delivery Issues

• Package Not Delivered: Contact us within 30 days of expected delivery
• Damaged Package: Do not accept damaged packages; contact us immediately
• Wrong Address: Contact us immediately if you notice an address error
• Weather Delays: Severe weather may cause delivery delays

9. Shipping Carriers

• We partner with reliable shipping carriers including UPS, FedEx, and USPS
• Carrier selection is based on package size, weight, and destination
• We cannot guarantee which carrier will be used for your order
• All carriers provide tracking information

10. Shipping Costs

11. Business Days

• Business days are Monday through Friday
• Orders placed on weekends or holidays are processed the next business day
• Delivery times do not include weekends or holidays
• Major holidays may affect processing and delivery times

12. Contact Information

For questions about shipping or to track your order, please contact us: